Getting started
How do I request a quote?
Use the request form. Choose the service, say whether it’s urgent, tell us about the property and leave your contact details.
What should I include?
Which fixture or area is affected, what you’ve noticed, and anything you’ve already tried. Photos are helpful if you can add them.
Do you show prices on the site?
No. Every job is different, so we confirm the scope and any costs with you before work starts.
Urgent problems
What counts as an emergency?
Water you can’t stop, a burst pipe, a sudden loss of water or sewage backing up. If anyone is at risk, contact emergency services first.
Do you offer 24/7 service?
No. This site doesn’t offer round-the-clock cover or a fixed response time. Mark your request as an emergency so it is flagged as urgent, and follow the first steps on the emergency page while you wait.
What should I do while I wait?
Shut off the main water valve if you can do so safely, avoid using water and take photos of what you see.
Quotes and scheduling
How do you scope the work?
From the details you send, and from a closer look where needed. We explain what’s included before you agree.
Can I choose a time?
Tell us what suits you in the request. We’ll confirm what’s possible.
Do you cover my area?
Coverage is confirmed with each request. See the service areas page for how it works.
Work and aftercare
Will you explain the options first?
Yes. If there’s a choice between repair and replacement, we set out both so you can decide.
Do you work on commercial properties?
Yes. Commercial work is scoped around how the building operates. See the commercial plumbing page.
What if something isn’t right after the visit?
Tell us straight away through the request form with details and photos, and we’ll review it with you.
Still have a question?
Ask it in a request and we’ll reply with a straight answer.